Ambassador Program FAQS
1. How do I become an affiliate and get an affiliate link?
You can become an affiliate by signing up at https://www.ctmaxx.com/pages/ambassador-program. Upon signing up, you will receive an email which includes your affiliate link and the link to access your affiliate account.
2. What do I do with my affiliate link?
You can do whatever you want with your affiliate link. If you have a website, you can add your affiliate link to earn commissions for referred sales. You can also post it on social media, include it in emails, or write it down for people.
3. Can I use my link on Facebook or YouTube?
Yes. No matter where you post your affiliate link, you will be given credit for any referred sales.
4. Is my discount applied automatically or does the customer have to enter a code when checking out?
Your affiliate discount code is automatically applied to the checkout when accessing the website from your affiliate link. Coupon codes are also set up to track referral sales which were not placed via the affiliate link. In other words, if someone comes to the website not by your affiliate link and enters your affiliate discount code, you will still be credited for the sale.
5. What if the customer wants to order by phone?
If the customer wants to order by phone, that isn’t a problem! They just have to mention your affiliate discount code or name and we can manually apply the order to your affiliate account.
6. Can I use my link on multiple websites or would I need a different link for each site?
Your affiliate links do not need to be different for each site. However, you have the option to add subIDs to the end of your link if you want to track the performance of each separately. Doing so will tell our system to tag the subIDs to clicks going to each link respectively. This scenario would allow affiliates to generate reports based on the subID/source of sales.
7. How do I generate custom links?
When you sign up for the affiliate program, you will automatically receive a custom link to the CT Maxx homepage. To generate additional links to product pages, for example, click on “Create link to a specific page” in your affiliate dashboard and simply enter the URL you want to link to.
8. What if someone clicks but doesn't buy and comes back later to purchase?
Sales are tracked for 30 days after the person clicks on your affiliate link. For example, imagine a user clicks on one of your affiliate links on January 1st, leaves our site, and then finally decides to come back on January 15th to a purchase. Since it’s within 30 days of the initial visit, you WILL receive the commission. In order for sales to be tracked, the user must purchase on the same computer and browser that they used to click on the affiliate link. Also, they must not have cleared their cookies.
9. How do I check my sales?
Sales will be tracked from within the affiliate account dashboard. Once logged in, you’ll be able to see any sales that you’ve referred.
10. When do I get paid?
Owed commission payments will be made within 30 days of the sale.
11. Do I really need a PayPal ID to get paid?
Yes, a PayPal account is required to become an affiliate. If you do not currently have an account, you can sign up for free at https://www.paypal.com/signup/account.